• Fri. Jul 19th, 2024

How to cancel order grabfood

Samuel Hall

BySamuel Hall

Jun 19, 2022

This company’s food delivery service is widely regarded as one of the best in Asia. Southeast Asia’s fastest-growing food delivery service is available to you. With a single tap on a mobile screen, people may enjoy delicious meals at home. You can get food and drink delivered to you wherever you are.

To cancel an order on Grabfood because you changed your mind, send a cancellation request as soon as possible. Because Grabfood’s order-processing system is extremely nimble.


To cancel an order in Grab Food, follow these instructions:

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  • To begin, open the Grabfood app and navigate to “Current Booking.”
  • “Contact Support” can be found at the top.
  • Tap “May I check if I can cancel my order” in the list of articles.
  • Then, if a “Order Cancellation” button is present, press on that.

You can cancel your order with Grabfood by following the steps outlined above. All countries can use this strategy. After you’ve placed an order, Grabfood discourages you from cancelling it.

That’s why, before you try to cancel your dinner, check the order status below.

  • The kitchen has your order ready: A waiter has begun preparing your meal.
  • The food has been picked up by the delivery person and is ready to be delivered.

The customer service team at Grab cannot cancel your food order if any of the aforementioned statuses are visible against it.

Cancel your order by contacting the restaurant directly

On Grab Food, cancelling an order isn’t so simple. The deadline for cancelling is also extremely tight. You can’t cancel a grab food order once it’s been cooked and sent out for delivery.

However, you can ask the restaurant to cancel their order on your behalf by contacting them directly. Staff at the restaurant can then take the actions below if they agree to this.

  • The proprietor of the restaurant will examine the “details” of your order.
  • Then select “Edit or Cancel Order” from the menu.
  • Make sure you select “cancel order” and provide a reason for cancelling.

You will receive a communication from the restaurant after following these steps that your order has been cancelled. The restaurant will not cancel your order once it is ready for delivery. Food can be thrown away as a result of this practice.

What Are My Options If My Shipping Address Is Incorrect?

Order cancellations are a no-no for Grab Food. But if you input the erroneous address, you can get in touch with customer service and seek an order cancellation.

  • Open the GrabFood app.
  • Go to your current reservations and make a change if necessary.
  • In the upper right corner, select “customer support.”
  • Check to see if I’ve cancelled the order.
  • Live chat can be accessed by clicking on it.

You can cancel your meal by contacting customer service at Grabfood. Please adjust the delivery address and reorder if they agreed to your request.

When orders placed through Grabfood cannot be cancelled?

Due to the following factors, Grabfood is unable to cancel your order:

  • Cancellation of self-pickup orders is not possible.
  • Cancellation requests for booked orders are also inaccessible.
  • If the status is ‘your order is being prepared in the kitchen’.
  • The order has been shipped out and will arrive at its destination.
  • The maximum number of cancellations per day, week, or month has been reached.

How to Get a Refund for a Cancelled Grabfood Order?

Following your cancellation, Grabfood will issue you a refund. Grab food will give a refund to the same form of payment if customer care has agreed to your request. Customers can request refunds if the order is cancelled for any of the following reasons:

  • The customer’s decision to change their mind.
  • No longer serving the customer due to a change of address.
  • Upon arrival at the customer’s location, food was splattered.
  • There is no one available to pick up your order from Delivery Partner.

Approximately how long does it take for Grabfood to process a refund?

It can take anything from three to thirty days for Grabfood to credit your account. Only if the order is cancelled or unallocated will a refund be issued. There is a lot more to learn about this topic in the preceding paragraphs.

Samuel Hall

Samuel Hall

Samuel Hall, a renowned name in the world of finance and wealth management, has devoted more than two decades to understanding the intricacies of the financial realm. As the chief contributor to WealthServing, Samuel has enlightened thousands with his insights on wealth accumulation, risk management, and smart investment strategies.